Customer Service

 

RETURNS & REPLACEMENTS

We want our customers to be completely happy with your order, however due to the nature of the products, Forest Fairies Sweet Company has a strict NO RETURN policy for any product. No product shall be able to be returned for a like item, or for a cash refund unless otherwise agreed to prior to purchase.

Incorrect orders MUST be noted at time of delivery or collection, by advising store management. Our drivers do not have the authority to offer free or replacement items.

 

DELIVERIES

The quote is based on the figures supplied. Should there be any difference in the size of your parcel(s) or the actual mass, area / suburb, the price will be adjusted accordingly and you will be liable for the difference.

This quote is valid for the current month only due to our fluctuating fuel surcharge destination. Please take note that by accepting this quote you also agree to be bound by our Standard Trading conditions which are available on request.

 *Our policies are subject to change without prior notice